Chatbot is a computer program that uses artificial intelligence (AI) and natural language processing (NLP) to understand customer questions and automate responses to them, simulating human conversation.

Customer support chatbots

These types of AI chatbots performs all tasks a customer support representative would do. And it does them real good! Such chatbots can be added to multiple touchpoints of a customer like a self-service knowledge base, website, mobile app, etc

Marketing and sales chatbots

These intelligent bots are able to personalise the customer experience, have a larger engagement capacity, reach a wider audience, analyse customer feedback and data, sends relevant notifications and moves customers seamlessly through the sales funnel.

Appointment scheduling

Appointment bots are often linked to Google calendar, so when a customer books an appointment with you, it automatically gets stored in the calendar, creates an event and sends reminders to both the customer and the business representative.

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Machine Learning
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The Hybrid Model
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Voice Bots